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return_policy


Thank you for visiting  Autosuning!


We do our best to package your products , so they will arrive to you in excellent condition. But once they leave our warehouse, it goes through many hands - products may shift causing unintentional damage. 


As a Responsible Seller, Autosuning provides the Following Service :


1. 7 Days Return Policy

If the product has quality problems, it cannot work at all once you receive it or it encounters crash in delivery, please contact us immediately for further instructions.  

In 7 days after your receive the package, you can send it back to us, we'll give you Full Refund after we receive it. 


2.16 Hours Online Service

Any time you need our After-Sale Service, add our whatsapp : +86 13302950980 and contact Kellie. 16 hours Online at your service!  


3. 1 Year Warranty

If your scanner is broken for some reason in 1 year, you may send back to us, we'd love to help repair. 


Note: 

1. Please use simple Airmail (EMS) to ship item back to us, EMS Only! 

No DHL, UPS, TNT, Fedex or any other express. Because there is great chance that we cannot even receive the items.

2. Please place All items you are returning in Sturdy Packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items. 


In which situation we do not accept the return:

1. If you ordered the wrong item, and found it's not what you want in the end (not quality problem), we don't provide return policy. You may exchange it, but you may need to stand all the product cost and shipping cost.   

2. If the item is damaged by yourself, we can provide exchange service for you, you can return to repair.


Contact Us


Email : kellie@x431update.com

Skype : kellie-obding

Whatsapp : + 86 133 029 50980  (16 Hours Online!)

Company Website : www.x431update.org

Personal Website: www.x431update.com